General Service & Legal Disclaimer
We believe in absolute transparency. Below are answers to the most common questions our clients ask regarding our business model, legal standing, document safety, and service fees.
If you have a question not covered here, feel free to call our Trenton office directly at (609) 583-0954 or message us on WhatsApp.
GJBST is not a government agency or law firm and does not provide legal advice. We provide clerical, document organization, certified translation, and technology services.
How We Protect Your Confidential Information
Your trust is our greatest asset. When you share tax returns, Social Security numbers, or personal identifying information with GJBST, it is handled with the highest level of privacy.
All digital files are stored behind encrypted, password-protected portals. We never sell, distribute, or expose your information to any third party. Once your application is completed and confirmed, temporary working files can be purged upon your request.
Our workstations and scanners are maintained with corporate-grade firewall protections to ensure that your sensitive personal identity is safeguarded from security breaches.
Navigating Deadlines & Agency Inquiries
State benefit agencies like the Mercer County Board of Social Services and the New Jersey Department of Labor impose strict 10-day or 30-day response deadlines on letters. Missing a deadline can cause your file to be marked abandoned.
When you bring a letter to GJBST, we immediately identify the statutory deadline, determine exactly what document or verification is missing, and prioritize same-day preparation and upload so you never lose your benefits due to a missed calendar date.
We also provide post-submission tracking advice, including how to verify receipt on state portals and what to do if an agency fails to update your status within normal processing timeframes.
New Jersey Municipalities We Serve
In-person appointments at our Trenton office and remote video support statewide:
Frequently Asked Questions
Are you a government office or law firm?
No. GJBST is a privately owned and operated document assistance and technology support company in New Jersey. We are not a government agency or law firm and do not provide legal advice.
What happens if an agency denies my application?
Final approval decisions rest solely with government agencies. If an agency issues an inquiry or denies an application due to missing paperwork, we assist you in reviewing their written notice, gathering any required supplemental evidence, and submitting an appeal or re-application.
How much do your services cost?
We believe in fair, transparent, and affordable pricing. Most services are priced as flat rates so you know the exact cost upfront before we begin work. Call us at (609) 583-0954 for a custom quote.
What languages does your staff speak?
Our staff fluently speaks English, Spanish, and Haitian Creole. We can also provide document translations in French and other languages upon request.
Can I do my consultation remotely without coming into Trenton?
Yes! We offer full video consultations and screen-sharing sessions. You can upload your documents through WhatsApp or email, review forms live with our specialist on screen, and receive completed filings without leaving home.
What documents should I prepare for my first appointment?
Bring any recent letters or notices from the agency, government-issued photo ID, proof of address (utility bill or lease), and proof of income (pay stubs, tax return, or benefit letters).
How quickly can I get a certified document translation completed?
Standard single-page vital documents (such as birth or marriage certificates) are usually translated and certified within 24 to 48 hours. Expedited same-day service is available for urgent deadlines.
Can you help if I do not have a computer or printer?
Yes! That is one of our most popular services. Our office is equipped with commercial scanners, secure printers, and high-speed internet terminals. You can review your forms on our large customer screens, sign physical paper copies, and take home neatly bound packets.